FAQ

Kivvi Tales is a story-driven miniature world featuring dolls, dollhouses, furniture and tiny home goods inspired by our magical town—Kivvi Town. Each piece is designed to bring warmth, imagination, and gentle moments into your home.

Many of our pieces are handcrafted or hand-finished, giving each item its own little personality. Others are thoughtfully produced with high-quality materials to ensure durability and safe play. Whether handcrafted or not, every product is created with the same care, warmth, and story spirit. Please note that handmade items may have slight variations in color, texture, or stitching—natural details that add to their unique character.

Our products are designed for gentle play and family storytelling. Most pieces are suitable for ages 3+.

We use a thoughtful combination of cotton, linen, wood, resin, rattan, metal and other safe, durable materials. Each piece is crafted with care, making it suitable for both play and display—whether you're creating stories, decorating your space, or building a collection.

Yes! Our world is always growing. Follow us to receive updates on new characters, rooms, seasons, and story collections—not just handcrafted drops.

We offer free shipping during specific promotional events. For information on current free shipping promotions, please check our website or subscribe to our newsletter for the latest updates.

Yes, we ship to multiple countries. Shipping costs and delivery times vary depending on the destination.

Shipping costs are automatically calculated based on your order total and delivery location. You can view the exact shipping fee at checkout. For more details, you can also check the Shipping Policy on the product page.

Please note that these delivery timeframes are estimates.Actual delivery times may vary due to shipping and customs processing factors.

· Estimated Delivery Times:United States:6-12 business days

• United Kingdom:6-10 business days

• Canada:8-15 business days

• Australia:5-10 business days

• Other Countries:7-15 business days

Once your order has shipped, the tracking number will be sent to you via email.

You can also click here to check your tracking number.

Our prices already include duties, so you won’t need to pay additional import taxes.

We cannot guarantee cancellations or modifications after an order is submitted. If you contact us immediately after placing your order, we may be able to assist with changes, but once the order enters processing, it cannot be modified or canceled.

Most orders are shipped within 1-2 business days.If there are holidays, the processing time may be extended accordingly.You will receive an email with a tracking number once the order has shipped.

Yes! We accept returns within 30 days of purchase. Items must be unused and in their original condition. For non-quality issues, the return or exchange shipping cost will be the responsibility of the buyer.

To return an item, it must be in its original condition—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please email your return request with the reason to support@kivvitales.com , and our team will assist you.

To request an exchange, ensure the item is unused, with tags, and in its original packaging.

Please submit your exchange request by emailing support@kivvitales.com with the reason for the exchange. Once we receive your return, we will process the exchange within 48 hours, and the new item will be shipped to the address you provide, along with a tracking number.

Once we receive and inspect your return, your refund will be processed through your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If you haven’t received your refund after 15 business days from approval, please contact us at support@kivvitales.com

To view your order status anytime, you’ll just need a quick account setup first.

You can click here, then select "Create an account"

No — you can checkout as a guest.

But creating an account allows you to:

• View past orders

• Track shipments

• Save your address

• Receive discounts and new product updates

If you happened to forget your password, try the reset password button.

You will receive an email with a new one. If that doesn’t work, contact us ASAP at support@kivvitales.com and we’ll get you sorted out.

You can reach us through:

Email: support@kivvitales.com

We aim to reply within 24 hours.

We accept a variety of payment methods, including credit cards, debit cards, and some third-party payment services.

Please check your spam folder. If you still haven’t received it, contact our customer support team for assistance.

Not yet — Kivvi Tales currently operates exclusively online.

Yes!

Subscribe to our newsletter or follow us on Instagram @Kivvi Tales to receive promotions, story updates, launch previews and early access.