Store Policies

Privacy policy

This Privacy Policy describes how Kivvi Tales (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kivvitales.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When updated, we will:

  • Post the revised version on the Site

  • Update the “Last updated” date

  • Take any other actions required by applicable law

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources over the past 12 months.
The type of information we collect depends on how you interact with our Site.

In addition to the specific uses listed below, we may use the information we collect to:

  • Communicate with you

  • Provide and improve our Services

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Protect the Site, our users, and business operations

What Personal Information We Collect
1. Information You Provide Directly

This includes:

  • Contact details (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation)

  • Account information (username, password, security questions)

  • Shopping data (cart items, viewed items, loyalty points, reviews, referrals, gift cards)

  • Customer support messages and attachments

You may choose not to provide some information, but certain features may not work without it.

2. Information Automatically Collected (Usage Data)

Through cookies, pixels, and similar technologies, we may collect:

  • IP address

  • Device and browser information

  • Network connection details

  • Interaction with the Site

  • Login activity

  • Page views and clicks

3. Information From Third Parties

This may include:

  • Shopify (platform provider)

  • Payment processors (credit card info, billing data—processed securely)

  • Advertising partners

  • Tracking technologies (web beacons, SDKs, cookies, third-party libraries)

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information
Providing Products and Services

We use your data to:

  • Process payments

  • Fulfill and ship orders

  • Manage your account

  • Send order and account notifications

  • Support returns and exchanges

  • Improve your shopping experience

  • Allow Shopify to connect your account to its other services (per Shopify’s Privacy Policy)

Marketing and Advertising

We may use your personal information to:

  • Send promotional emails or messages

  • Show targeted ads

  • Tailor the shopping experience

(EEA legal basis: legitimate interest under Art. 6(1)(f) GDPR)

Security and Fraud Prevention

We use your information to:

  • Detect suspicious or fraudulent activity

  • Protect your account

  • Keep the Site secure

Customer Support and Service Improvements

We use collected data to:

  • Respond to inquiries

  • Improve the Site and Services

  • Maintain customer relationships

Cookies

We use Cookies to:

  • Power the Site

  • Remember preferences

  • Run analytics

  • Display personalized ads

You can block cookies in your browser settings, but the Site may not work correctly.

Do Not Track (DNT) signals are not supported (same as most websites).

Details about Shopify cookies:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose information to:

  • Vendors providing services for us (IT, hosting, payment processing, fulfillment, analytics, customer support)

  • Business and marketing partners

  • Third parties when you authorize us (e.g., social login, shipping requests)

  • Affiliates within our company group

  • Legal authorities (subpoenas, legal compliance)

  • In business transactions (merger, reorganization)

In the last 12 months we have disclosed:

  • Identifiers (contact details, order info)

  • Customer record information

  • Commercial information (orders, shopping history)

  • Internet activity data (Usage Data)

  • Geolocation (IP-based)

We do not use or disclose sensitive personal information to infer characteristics about you.

Third-Party Websites and Links

If you click links to external sites:

  • Their privacy policies apply

  • We are not responsible for their content or security

  • Any public information you share may be visible to others

Children’s Data

Our Services are not intended for children.
We do not knowingly collect data from individuals under 16.

Parents may request deletion of a child’s information at the contact details below.

Security and Data Retention

  • No security method is 100% perfect

  • Do not send sensitive information over unsecured channels

  • Data retention depends on legal, business, and operational needs

Your Rights

Depending on your location, you may have the right to:

  • Request access to your data

  • Delete your data

  • Correct inaccuracies

  • Request data portability

  • Opt out of data “sale,” “sharing,” or targeted advertising

  • Restrict or object to certain processing

  • Withdraw consent

  • Appeal a denied request

  • Manage email preferences (unsubscribe anytime)

We may require verification of your identity before processing requests.

You may appoint an authorized agent where permitted by law.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about our data practices, contact us.
If unresolved, you may have the right to complain to your local data protection authority.

International Users

Your data may be processed outside your country, including by third-party partners.
For EU/UK data transfers, we rely on Standard Contractual Clauses or equivalent protections.

Contact Us

For questions, privacy requests, or concerns, contact us at:

📧 support@kivvitales.com
Unless otherwise stated, Kivvi Tales is the data controller of your personal information.