Satin Dollhouse Sofa Vintage Floral Upholstery - 1:12 Scale Furniture

🛡️ Our Promise to You

At Kivvi Tales, we pour our heart into creating a tiny world filled with warmth, imagination, and heirloom-quality pieces. We hope every customer can feel the same joy and comfort when our characters and miniatures arrive at your home.

If anything doesn’t meet your expectations, our support team is here to help.
👉 Email: support@kivvitales.com

📦 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders.
If you’re not satisfied, simply contact us within 30 days of receiving your items, and our team will assist you with a return or exchange.

📨 How to Return an Item

To qualify for a return:

• Item must be in its original condition
• Unused and undamaged
• With tags, accessories, gifts, and original packaging included
• Proof of purchase is required

Once your return request is accepted, we will provide:

• The correct return address
• A return shipping label (if applicable)
• Instructions for sending the package

⚠️ Please do not send returns to the sender address printed on the package — this is not our return location.

After shipping your return, please email us the tracking number so we can process it promptly.

💰 Refunds & Exchanges

Refunds

Once we receive and inspect your returned item, we will notify you of approval.
If approved, refunds will be issued automatically to your original payment method within 10 business days.

If more than 15 business days pass after approval and you still haven’t received your refund, please contact us.

Exchanges

Exchanges are processed within 48 hours after we receive your return.
Shipping normally takes 7–10 business days, depending on your location.
We will ship to your original address unless you request otherwise, and provide a tracking number once available.

💡 Fastest Option:

Return the item and place a new order as soon as your return is accepted.

📋 Important Return Requirements

• Returns without prior authorization will not be accepted
• Do not use the sender address on the original package
• Items must include all original accessories, packaging, and gifts
• We are not responsible for items lost or damaged during return transit

🚫 Non-Returnable Items

We cannot accept returns for:

• Personalized / custom-made items
• Seasonal or limited-edition items marked as final sale
• Gift cards
• Perishable items
• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, contact us — we’re happy to help.

💸 Return Shipping Costs

To ensure a high-quality experience:

• Quality-Related Issues
  (e.g. broken parts, loose seams, damaged items, defects upon arrival)
  ✔ Free return
  ✔ Free exchange
  ✔ Kivvi Tales covers shipping both ways
  
• Non-Quality Reasons
  (e.g. wrong size, doesn’t fit as expected, changed mind, no longer wanted)
  ❗ Customer is responsible for return shipping
  ❗ Original shipping cost is non-refundable

💬 Need More Help?

Our support team replies within 24 hours.
If you have any questions about your Kivvi Town characters, furniture, or miniature sets, we’re here to help.

📧 support@kivvitales.com

🎉 Exciting Shipping News!

We now offer worldwide shipping for all Kivvi Tales characters, furniture, and tiny treasures. 🌍✨

💵 Delivery Fees

United States & Other Regions

• Orders under $20 → $4 shipping fee
• Orders $20–$67.99 → $2 shipping fee
• Orders $68 and above → Free shipping

✈️ Estimated Delivery Times

Please note these timeframes are estimates. Actual delivery times may vary due to carrier delays or customs processing.

• United States: 6–12 business days
• United Kingdom: 6–10 business days
• Canada: 8–15 business days
• Australia: 5–10 business days
• Other Countries: 7–15 business days

🧾 Taxes & Duties

Our prices already include duties, so you won’t need to pay additional import taxes.

🛑 Order Changes or Cancellations

Once your order is placed, you will receive a confirmation email and our team will begin packing your Kivvi Tales goodies right away.
If you need to change or cancel your order, please contact us as soon as possible:

📧 support@kivvitales.com

We will do our best to assist before the order ships.

🔍 Order Tracking

Once your package is shipped, we will email you a tracking number.
You can use it to track your order on our website, or you may contact us anytime at:

📧 support@kivvitales.com

Our team replies within 24 hours.

🛒 Your Experience Matters to Us

Delivery times may vary depending on your location, but we promise to make your Kivvi Tales unboxing experience magical.
Thank you for supporting our tiny world! 🌿🏡✨